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my availability. Staff at front desk we're very helpful and answered all my questions. Friendly front desk assistance.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1577091526,"surveyKey":"8433651357","source":"THPG Transparency","mentionTime":"2025-01-31T05:00:00Z","wordCount":39,"comment":"Dr. LIN took the necessary time to discuss all my concerns and to give me medical directions. He is knowledgeable and helpful. Both he and his medical staff showed care and helpfulness during my visit. Excellent office and providers!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1577093021,"surveyKey":"8405036651","source":"THPG Transparency","mentionTime":"2025-01-25T05:00:00Z","wordCount":24,"comment":"Dr. Lin is, by far, the best physician I have ever had. He takes the time to listen to concerns and he genuinely cares.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1577096700,"surveyKey":"8346888547","source":"THPG Transparency","mentionTime":"2025-01-14T05:00:00Z","wordCount":1,"comment":"Fantastic","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1577096701,"surveyKey":"8346888547","source":"THPG Transparency","mentionTime":"2025-01-14T05:00:00Z","wordCount":11,"comment":"I love this place Dr. Lin and his staff is great","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1559739803,"surveyKey":"8190259016","source":"THPG Transparency","mentionTime":"2024-12-21T05:00:00Z","wordCount":2,"comment":"Extremely polite","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1559739804,"surveyKey":"8190259016","source":"THPG Transparency","mentionTime":"2024-12-21T05:00:00Z","wordCount":42,"comment":"I just can't say enough about the feeling of concern that my doctor has for me and how much he genuinely cares about my health and giving me goals to improve my health and is possibly the best md I've ever had","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1559740761,"surveyKey":"8190334075","source":"THPG Transparency","mentionTime":"2024-12-18T05:00:00Z","wordCount":50,"comment":"I have already recommended to all of my family, and I believe my daughter is already his patient and my husband is switching to him when it's time for his annual. He's the best PCP I have met and used going back 25 years. I moved here 25 yrs ago.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1559740762,"surveyKey":"8190334075","source":"THPG Transparency","mentionTime":"2024-12-18T05:00:00Z","wordCount":1,"comment":"Excellent","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1559740753,"surveyKey":"8181602000","source":"THPG Transparency","mentionTime":"2024-12-18T05:00:00Z","wordCount":22,"comment":"Dr. Lin always listens with care, never making me feel rushed and willingly discusses any & all of my questions or concerns.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.38}},{"id":1559742610,"surveyKey":"8153753334","source":"THPG Transparency","mentionTime":"2024-12-12T05:00:00Z","wordCount":4,"comment":"Dr. Lin is amazing","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1559743218,"surveyKey":"8116731527","source":"THPG Transparency","mentionTime":"2024-12-09T05:00:00Z","wordCount":15,"comment":"Entire staff--from the front desk to Dr. Lin was excellent. 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Rios","totalCommentCount":15,"totalRatingCount":44,"totalSurveyCount":44,"overallRating":{"name":"Overall Satisfaction","value":4.8,"categoryResponseCount":44,"questionRatings":[{"name":"Rate provider 0-10","value":4.8,"responseCount":44},{"name":"Recommend this provider office","value":4.7,"responseCount":44},{"name":"Provider showed concern","value":4.8,"responseCount":44},{"name":"Provider explained things clearly","value":4.8,"responseCount":44},{"name":"Provider discussed treatment options","value":4.8,"responseCount":44},{"name":"Provider included you in decisions","value":4.8,"responseCount":42},{"name":"Ease of scheduling appointments","value":4.8,"responseCount":44},{"name":"Ease of contacting","value":4.8,"responseCount":44}]},"comments":[{"id":1577093479,"surveyKey":"8410561428","source":"THPG Transparency","mentionTime":"2025-01-24T05:00:00Z","wordCount":72,"comment":"The nurse doing my intake was awesome! I wish I could remember her name. She was so nice, tho, and got my vitals with such good, positive energy.I love my PA Ashley Rios. She is patient, kind, helpful & thorough. Even tho my injury was minor, she took her time with me, listened & provided the best care possible. I never felt rushed. I can't imagine a better scenario for me.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1577096688,"surveyKey":"8304657700","source":"THPG Transparency","mentionTime":"2025-01-14T05:00:00Z","wordCount":9,"comment":"Ashley was very attentive and responsive to my needs.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1559740763,"surveyKey":"8190318647","source":"THPG Transparency","mentionTime":"2024-12-18T05:00:00Z","wordCount":6,"comment":"Always the best care and answers","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1559742097,"surveyKey":"8159665694","source":"THPG Transparency","mentionTime":"2024-12-13T05:00:00Z","wordCount":3,"comment":"Excellent and professional","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1559742098,"surveyKey":"8159665694","source":"THPG Transparency","mentionTime":"2024-12-13T05:00:00Z","wordCount":10,"comment":"Ashley Rios is wonderful. Always listens and asks me questions","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1559742798,"surveyKey":"8146966567","source":"THPG Transparency","mentionTime":"2024-12-11T05:00:00Z","wordCount":9,"comment":"Really great service both by Ashley and the nurse","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1543151899,"surveyKey":"8033043907","source":"THPG Transparency","mentionTime":"2024-11-24T05:00:00Z","wordCount":19,"comment":"Ashley Rios and the entire staff Is amazing. Ashley Is the best care provider I have ever been to.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1543155786,"surveyKey":"7943631884","source":"THPG Transparency","mentionTime":"2024-11-09T05:00:00Z","wordCount":8,"comment":"The nurse was very sensitive & showed concern","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1543155787,"surveyKey":"7943631884","source":"THPG Transparency","mentionTime":"2024-11-09T05:00:00Z","wordCount":5,"comment":"Great explanations & professional manner","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1543157390,"surveyKey":"7898518612","source":"THPG Transparency","mentionTime":"2024-11-03T05:00:00Z","wordCount":40,"comment":"I've been seeing Dr Neumann for 17+ years. I've no problem in any area. The staffs & providers are very professional & caring about the patients. I wouldn't go anywhere else. I trust my health with Dr Neumann. Thank you.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1543157391,"surveyKey":"7898518612","source":"THPG Transparency","mentionTime":"2024-11-03T05:00:00Z","wordCount":12,"comment":"Excellent service as soon as I enter the practice. Friendly& helpful staffs","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1524212070,"surveyKey":"7876153566","source":"THPG Transparency","mentionTime":"2024-10-29T05:00:00Z","wordCount":21,"comment":"No courtesy . Staff and NP seem irritated. They appear in a bad mood. The staff doesn't look happy to be there.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":2.35}},{"id":1524213095,"surveyKey":"7855366501","source":"THPG Transparency","mentionTime":"2024-10-25T05:00:00Z","wordCount":21,"comment":"I have been a patient at this Doctors Office for over 10 years. 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Texas Health Family Care is located at 3465 National Drive, Suite 300 in Plano. Our primary care physicians specialize in the full range of services for families in Plano. Whether you need a physical, have an earache or struggle with a chronic disease, our Plano doctors deliver comprehensive care, tailored to your unique needs. With a convenient location and a compassionate approach to medicine, we’ve got you covered when it comes to your health and wellness.