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Michelle Chien","totalCommentCount":37,"totalRatingCount":102,"totalSurveyCount":102,"overallRating":{"name":"Overall Satisfaction","value":4.9,"categoryResponseCount":102,"questionRatings":[{"name":"Rate provider 0-10","value":4.8,"responseCount":102},{"name":"Recommend this provider office","value":4.8,"responseCount":102},{"name":"Provider showed concern","value":4.9,"responseCount":101},{"name":"Provider explained things clearly","value":4.9,"responseCount":100},{"name":"Provider discussed treatment options","value":4.9,"responseCount":101},{"name":"Provider included you in decisions","value":4.9,"responseCount":101},{"name":"Ease of scheduling appointments","value":4.8,"responseCount":102},{"name":"Ease of contacting","value":4.8,"responseCount":102}]},"comments":[{"id":1708037498,"surveyKey":"9714579806","source":"THPG Transparency","mentionTime":"2025-08-28T05:00:00Z","wordCount":65,"comment":"NP Chien is very excellent provider. I traveled back to TX from [...] where I moved just for my annual physical. I trust her and don't want to start over with a new provider! I have had [...] twice and she was so helpful with that as well. Please GIVE HER A RAISE OR BONUS she works really hard and ALWAYS HELPS ME!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708036541,"surveyKey":"9686560662","source":"THPG Transparency","mentionTime":"2025-08-24T05:00:00Z","wordCount":7,"comment":"Doctor taken care of all my problems","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708036088,"surveyKey":"9680184984","source":"THPG Transparency","mentionTime":"2025-08-22T05:00:00Z","wordCount":15,"comment":"I really appreciate the electronic accounting as well as the personal assistance I am given.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708036060,"surveyKey":"9686594624","source":"THPG Transparency","mentionTime":"2025-08-22T05:00:00Z","wordCount":59,"comment":"The provider took time to explain my blood and urine results. She was very helpful in understanding the results.She was also relatable and it made me comfortable to talk to her about my concerns.She eagerly listens and provides her wisdom on how to resolve my health concern.Keep up the good work. She did an excellent job.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.38}},{"id":1708035736,"surveyKey":"9686473356","source":"THPG Transparency","mentionTime":"2025-08-21T05:00:00Z","wordCount":12,"comment":"We love Michele. Always caring, very positive, and thorough. 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The staff members were really helpful and supportive.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708038046,"surveyKey":"9729228215","source":"THPG Transparency","mentionTime":"2025-08-30T05:00:00Z","wordCount":24,"comment":"PA Southern is absolutely phenomenal. She is very through and listened to my concerns and explains things to me that I needed help with.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708037747,"surveyKey":"9729061396","source":"THPG Transparency","mentionTime":"2025-08-29T05:00:00Z","wordCount":4,"comment":"Exceptional care and compassionate","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708037531,"surveyKey":"9714708859","source":"THPG Transparency","mentionTime":"2025-08-28T05:00:00Z","wordCount":10,"comment":"Makes talking to them very easy. Really listen to you.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708035472,"surveyKey":"9639733985","source":"THPG Transparency","mentionTime":"2025-08-20T05:00:00Z","wordCount":34,"comment":"Chelsey was absolutely wonderful! I've already referred my sister in law and mentioned to my mother (also seen at this office) to see Chelsey next time! Hope she stays for a long time here.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708035448,"surveyKey":"9680112372","source":"THPG Transparency","mentionTime":"2025-08-20T05:00:00Z","wordCount":6,"comment":"As always excellent experiences. Very pleasant.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708034463,"surveyKey":"9646214550","source":"THPG Transparency","mentionTime":"2025-08-16T05:00:00Z","wordCount":20,"comment":"This was my first time seeing Dr. Chelsea Brooke Southern and she was very good. Her Medical Assistant was Awesome","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708034455,"surveyKey":"9611406645","source":"THPG Transparency","mentionTime":"2025-08-16T05:00:00Z","wordCount":13,"comment":"Chelsey and [...] always provide EXCELLENT and thorough medical care and attention.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708033757,"surveyKey":"9598717662","source":"THPG Transparency","mentionTime":"2025-08-14T05:00:00Z","wordCount":4,"comment":"Attentive to needs. Caring.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708033756,"surveyKey":"9598717662","source":"THPG Transparency","mentionTime":"2025-08-14T05:00:00Z","wordCount":4,"comment":"Worked as a team.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708033472,"surveyKey":"9639765037","source":"THPG Transparency","mentionTime":"2025-08-13T05:00:00Z","wordCount":10,"comment":"I always feel the care at the clinic is awesome !","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708033439,"surveyKey":"9639716704","source":"THPG Transparency","mentionTime":"2025-08-13T05:00:00Z","wordCount":20,"comment":"They took the time to break down my results for me and have great communication. Answer right back on MyChart.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708033419,"surveyKey":"9631954021","source":"THPG Transparency","mentionTime":"2025-08-13T05:00:00Z","wordCount":6,"comment":"Everyone was very professional and caring.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.78}},{"id":1708033066,"surveyKey":"9598718756","source":"THPG Transparency","mentionTime":"2025-08-12T05:00:00Z","wordCount":17,"comment":"Chelsey listened to how I have been responding to medication and provided an updated course of action.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.95}},{"id":1708033065,"surveyKey":"9598718756","source":"THPG Transparency","mentionTime":"2025-08-12T05:00:00Z","wordCount":7,"comment":"The nurse was courteous and friendly too.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.95}},{"id":1708032494,"surveyKey":"9605777821","source":"THPG Transparency","mentionTime":"2025-08-09T05:00:00Z","wordCount":8,"comment":"They were very helpful of my health problems.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708032477,"surveyKey":"9611453316","source":"THPG Transparency","mentionTime":"2025-08-09T05:00:00Z","wordCount":22,"comment":"We were glad to be able to stay with Dr. Southern. [...] We feel safe with her treating our medical needs.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708032476,"surveyKey":"9611453316","source":"THPG Transparency","mentionTime":"2025-08-09T05:00:00Z","wordCount":6,"comment":"Will follow her wherever she goes.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708032188,"surveyKey":"9598724946","source":"THPG Transparency","mentionTime":"2025-08-08T05:00:00Z","wordCount":7,"comment":"I love love Chelsea and her team.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708031959,"surveyKey":"9605736697","source":"THPG Transparency","mentionTime":"2025-08-07T05:00:00Z","wordCount":35,"comment":"Recently lost my physician so was very concerned. Chelsea Southern was the PA. I transferred to her new office & can't be happier with the care provided from minute I entered office till I left!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708031960,"surveyKey":"9605736697","source":"THPG Transparency","mentionTime":"2025-08-07T05:00:00Z","wordCount":33,"comment":"Staff very sweet, professional and efficient. Loved the staff and am so grateful to have chosen Chelsea Souhern PA & this well run office of [...]. I Thank them for their service.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708031315,"surveyKey":"9591114154","source":"THPG Transparency","mentionTime":"2025-08-05T05:00:00Z","wordCount":26,"comment":"The nurse assistant was cheerful and alert. She deserves 5 points. The doctor was very friendly, helpful and concerned, she also patiently listened to my concerns.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708031279,"surveyKey":"9591038474","source":"THPG Transparency","mentionTime":"2025-08-05T05:00:00Z","wordCount":3,"comment":"No bad experiences","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.5}},{"id":1708031280,"surveyKey":"9591038474","source":"THPG Transparency","mentionTime":"2025-08-05T05:00:00Z","wordCount":4,"comment":"Every one were professional","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.5}},{"id":1708031053,"surveyKey":"9565082346","source":"THPG Transparency","mentionTime":"2025-08-04T05:00:00Z","wordCount":7,"comment":"Discussed everything I wanted to talk about.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.7}},{"id":1708031049,"surveyKey":"9571364395","source":"THPG Transparency","mentionTime":"2025-08-04T05:00:00Z","wordCount":26,"comment":"Chelsey is very informative and extremely helpful with her care that's why we continued with her after Dr. [...]. She's excellent at what she does!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708030793,"surveyKey":"9571369139","source":"THPG Transparency","mentionTime":"2025-08-02T05:00:00Z","wordCount":4,"comment":"Great experience!Chelsey Southern","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708030792,"surveyKey":"9571369139","source":"THPG Transparency","mentionTime":"2025-08-02T05:00:00Z","wordCount":30,"comment":"Great! CHELSEY SOUTHERN IS ONE OF THE BEST NP IN THE MEDICAL FIELD. She's very caring, she listens, she has excellent bedside manners. I would definitely recommend her to others.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708030474,"surveyKey":"9571335555","source":"THPG Transparency","mentionTime":"2025-08-01T05:00:00Z","wordCount":9,"comment":"One of the best visits I have ever had.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708030453,"surveyKey":"9558889746","source":"THPG Transparency","mentionTime":"2025-08-01T05:00:00Z","wordCount":29,"comment":"Chelsey is personable and a wonderful provider. I have recommended her to my whole family. When my daughter ages out of Dr. [...] practice she will see Chelsey.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708030452,"surveyKey":"9558889746","source":"THPG Transparency","mentionTime":"2025-08-01T05:00:00Z","wordCount":13,"comment":"Very good experience. It's nice they have cold bottled water for their patients.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708030429,"surveyKey":"9558932881","source":"THPG Transparency","mentionTime":"2025-08-01T05:00:00Z","wordCount":14,"comment":"Chelsey is amazing. She sat and listened to my concerns. Very knowledgeable and professional.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708030428,"surveyKey":"9558932881","source":"THPG Transparency","mentionTime":"2025-08-01T05:00:00Z","wordCount":31,"comment":"From front desk to check out, everyone was efficient, friendly and very professional. It was my first time to this office. It was nice to feel welcome and taken care of.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1708030424,"surveyKey":"9558845389","source":"THPG Transparency","mentionTime":"2025-08-01T05:00:00Z","wordCount":32,"comment":"I cannot say enough about Chelsey or the staff. I always leave feeling so well cared for for and about. As if I really matter to each one of them. [...]","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691130747,"surveyKey":"9565126196","source":"THPG Transparency","mentionTime":"2025-07-31T05:00:00Z","wordCount":28,"comment":"PA Chelsey is so professional, personable, and knowledgeable it would be hard to find a better provider. With nurse/assistant [...] it's a hard team to beat!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691130748,"surveyKey":"9565126196","source":"THPG Transparency","mentionTime":"2025-07-31T05:00:00Z","wordCount":3,"comment":"Best team ever!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691130699,"surveyKey":"9551174794","source":"THPG Transparency","mentionTime":"2025-07-31T05:00:00Z","wordCount":23,"comment":"I felt like Chelsey was very invested in my wellbeing. She continues come up with possible solutions for a difficult Issue I have.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691131440,"surveyKey":"9551111792","source":"THPG Transparency","mentionTime":"2025-07-29T05:00:00Z","wordCount":3,"comment":"Excellent Dr Southern.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1691133872,"surveyKey":"9496190871","source":"THPG Transparency","mentionTime":"2025-07-19T05:00:00Z","wordCount":9,"comment":"They were very caring and listen to my concerns","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691133866,"surveyKey":"9490685759","source":"THPG Transparency","mentionTime":"2025-07-19T05:00:00Z","wordCount":6,"comment":"They really listen to my concern.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134101,"surveyKey":"9478516988","source":"THPG Transparency","mentionTime":"2025-07-18T05:00:00Z","wordCount":7,"comment":"Chelsey is very easy to talk to.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134316,"surveyKey":"9485174845","source":"THPG Transparency","mentionTime":"2025-07-17T05:00:00Z","wordCount":20,"comment":"My time was respected both in the waiting room and in the exam room - well done Southern and staff!!!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1691134315,"surveyKey":"9485174845","source":"THPG Transparency","mentionTime":"2025-07-17T05:00:00Z","wordCount":3,"comment":"All very professional","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1691134294,"surveyKey":"9485203864","source":"THPG Transparency","mentionTime":"2025-07-17T05:00:00Z","wordCount":12,"comment":"I'm very happy with all the staffs, the PA of the office","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134295,"surveyKey":"9485203864","source":"THPG Transparency","mentionTime":"2025-07-17T05:00:00Z","wordCount":9,"comment":"Everyone was very helpful and very nice to me.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134278,"surveyKey":"9471179060","source":"THPG Transparency","mentionTime":"2025-07-17T05:00:00Z","wordCount":13,"comment":"Chelsey is are wonderful caregiver. She listens and gives great support and explanations.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134563,"surveyKey":"9471193410","source":"THPG Transparency","mentionTime":"2025-07-16T05:00:00Z","wordCount":9,"comment":"Takes time with you. Really care about your health.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134562,"surveyKey":"9471193410","source":"THPG Transparency","mentionTime":"2025-07-16T05:00:00Z","wordCount":3,"comment":"Wonderful team work","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134546,"surveyKey":"9471193519","source":"THPG Transparency","mentionTime":"2025-07-16T05:00:00Z","wordCount":32,"comment":"Dr. Chelsey was very Professional and kind, she listened to all my concerns, And gave me helpful advice, It was a Great Visit, Thanks Again Dr. Chelsey see you in 6 Months.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134927,"surveyKey":"9471181573","source":"THPG Transparency","mentionTime":"2025-07-15T05:00:00Z","wordCount":5,"comment":"Very attentive to my needs","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135209,"surveyKey":"9458063726","source":"THPG Transparency","mentionTime":"2025-07-14T05:00:00Z","wordCount":4,"comment":"It was a pleasure","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135351,"surveyKey":"9452567274","source":"THPG Transparency","mentionTime":"2025-07-13T05:00:00Z","wordCount":23,"comment":"Chelsey was very concerned about my condition and ordered an x-ray to make sure it was not more serious than it appeared visually.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135352,"surveyKey":"9452567274","source":"THPG Transparency","mentionTime":"2025-07-13T05:00:00Z","wordCount":23,"comment":"Chelsey was very concerned about my condition and ordered an x-ray to make sure it was not more serious than it appeared visually.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135497,"surveyKey":"9458111384","source":"THPG Transparency","mentionTime":"2025-07-12T05:00:00Z","wordCount":3,"comment":"Excellent as always!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135492,"surveyKey":"9452640996","source":"THPG Transparency","mentionTime":"2025-07-12T05:00:00Z","wordCount":4,"comment":"Chelsey is the best!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135779,"surveyKey":"9452617413","source":"THPG Transparency","mentionTime":"2025-07-11T05:00:00Z","wordCount":12,"comment":"Love the staff! Everyone was very friendly and I absolutely love Chelsey!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691136566,"surveyKey":"9441479976","source":"THPG Transparency","mentionTime":"2025-07-09T05:00:00Z","wordCount":6,"comment":"Chelsey is so caring and kind.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.75}},{"id":1691137464,"surveyKey":"9414305429","source":"THPG Transparency","mentionTime":"2025-07-04T05:00:00Z","wordCount":31,"comment":"Chelsey Southern is a great P.A.. She is very personable and professional. Her knowledge is vast and current. I enjoy talking to her. She listens, explains and answers all questions.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691137430,"surveyKey":"9394193387","source":"THPG Transparency","mentionTime":"2025-07-04T05:00:00Z","wordCount":5,"comment":"I really liked my PA","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.7}},{"id":1691137429,"surveyKey":"9394193387","source":"THPG Transparency","mentionTime":"2025-07-04T05:00:00Z","wordCount":5,"comment":"Great experience. Always has been!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.7}},{"id":1671794199,"surveyKey":"9354226347","source":"THPG Transparency","mentionTime":"2025-06-29T05:00:00Z","wordCount":43,"comment":"Chelsey is the Absolute Best! I have been going to her for a couple years now and will continue to follow her wherever she goes! I've never had a Dr or PA look out for me the way she has. She's the Bomb!!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671794198,"surveyKey":"9354226347","source":"THPG Transparency","mentionTime":"2025-06-29T05:00:00Z","wordCount":8,"comment":"The are all very nice and very friendly!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671795347,"surveyKey":"9363179258","source":"THPG Transparency","mentionTime":"2025-06-25T05:00:00Z","wordCount":11,"comment":"Provider went above and beyond expectations in her communications with me.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671795346,"surveyKey":"9363179258","source":"THPG Transparency","mentionTime":"2025-06-25T05:00:00Z","wordCount":13,"comment":"Everyone was pleasant and smiled as we interacted to get all activities completed.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671795304,"surveyKey":"9363144513","source":"THPG Transparency","mentionTime":"2025-06-25T05:00:00Z","wordCount":49,"comment":"Chelsey was amazing. She took the time out to get to know me and my body as a first time patient. She addressed every issue I brought to her attention and I did not feel judged or bothersome. She's a sweetheart and I'm glad I was recommended to her","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671795303,"surveyKey":"9363144513","source":"THPG Transparency","mentionTime":"2025-06-25T05:00:00Z","wordCount":6,"comment":"Staff was very friendly and personable.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671797088,"surveyKey":"9310766026","source":"THPG Transparency","mentionTime":"2025-06-18T05:00:00Z","wordCount":33,"comment":"Chelsey and [...] are very caring and supportive. We discussed treatment options and I feel that we made the best decision for my healthcare. They really go above and beyond for care.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.5}},{"id":1671797251,"surveyKey":"9310759509","source":"THPG Transparency","mentionTime":"2025-06-17T05:00:00Z","wordCount":7,"comment":"Nothing bad at all. Very,very pleased","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671797252,"surveyKey":"9310759509","source":"THPG Transparency","mentionTime":"2025-06-17T05:00:00Z","wordCount":2,"comment":"All good","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671797793,"surveyKey":"9282928009","source":"THPG Transparency","mentionTime":"2025-06-14T05:00:00Z","wordCount":2,"comment":"Excellent doctors","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671797779,"surveyKey":"9246325970","source":"THPG Transparency","mentionTime":"2025-06-14T05:00:00Z","wordCount":7,"comment":"[...] & Chelsey are both great.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671798705,"surveyKey":"9275931569","source":"THPG Transparency","mentionTime":"2025-06-11T05:00:00Z","wordCount":21,"comment":"Chelsey Southern is the best provider I have ever had! 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