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results","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1691132895,"surveyKey":"9478546847","source":"THPG Transparency","mentionTime":"2025-07-23T05:00:00Z","wordCount":3,"comment":"Love the atmosphere","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135198,"surveyKey":"9452566088","source":"THPG Transparency","mentionTime":"2025-07-14T05:00:00Z","wordCount":25,"comment":"This was my first visit with my new provider and I really like her. She listened and was very helpful with her responses and suggestions.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.75}},{"id":1691135193,"surveyKey":"9452634910","source":"THPG Transparency","mentionTime":"2025-07-14T05:00:00Z","wordCount":4,"comment":"I have no complaints.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135475,"surveyKey":"9446962833","source":"THPG Transparency","mentionTime":"2025-07-12T05:00:00Z","wordCount":24,"comment":"NP Claudia is amazing! She is kind, knowledgeable, thorough and a great provider. I definitely recommend her and all the providers at this practice.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691136833,"surveyKey":"9432542463","source":"THPG Transparency","mentionTime":"2025-07-08T05:00:00Z","wordCount":2,"comment":"Great staff.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691136834,"surveyKey":"9432542463","source":"THPG Transparency","mentionTime":"2025-07-08T05:00:00Z","wordCount":29,"comment":"This was the first time I saw Claudia and was impressed with her. She was easy to talk to and she listened well. I would definitely see her again.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671794678,"surveyKey":"9354062126","source":"THPG Transparency","mentionTime":"2025-06-27T05:00:00Z","wordCount":14,"comment":"Excellent Dr. [...] assistant Claudia is extremely professional and knowledgeable of her profession!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1671794679,"surveyKey":"9354062126","source":"THPG Transparency","mentionTime":"2025-06-27T05:00:00Z","wordCount":35,"comment":"The doctors assistant, Claudia Guillen was an excellent professional to talk to and she listened and gave me excellent advice on what to do and where we should go from here on all issues discussed!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1671797215,"surveyKey":"9267294536","source":"THPG Transparency","mentionTime":"2025-06-17T05:00:00Z","wordCount":57,"comment":"Ms. Guillen, by far, has been the most knowledgeable and professional caregiver (patient/doctor) in this office. 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Resources","entities":[{"id":"1194289405","name":"SOUTHERN: CHELSEY","totalCommentCount":95,"totalRatingCount":212,"totalSurveyCount":212,"overallRating":{"name":"Overall Satisfaction","value":4.9,"categoryResponseCount":212,"questionRatings":[{"name":"Rate provider 0-10","value":4.9,"responseCount":209},{"name":"Recommend this provider office","value":4.9,"responseCount":212},{"name":"Provider showed concern","value":5,"responseCount":210},{"name":"Provider explained things clearly","value":5,"responseCount":211},{"name":"Provider discussed treatment options","value":5,"responseCount":210},{"name":"Provider included you in decisions","value":5,"responseCount":212},{"name":"Ease of scheduling appointments","value":4.8,"responseCount":212},{"name":"Ease of contacting","value":4.9,"responseCount":212}]},"comments":[{"id":1691130747,"surveyKey":"9565126196","source":"THPG Transparency","mentionTime":"2025-07-31T05:00:00Z","wordCount":28,"comment":"PA Chelsey is so professional, personable, and knowledgeable it would be hard to find a better provider. With nurse/assistant [...] it's a hard team to beat!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691130748,"surveyKey":"9565126196","source":"THPG Transparency","mentionTime":"2025-07-31T05:00:00Z","wordCount":3,"comment":"Best team ever!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691130699,"surveyKey":"9551174794","source":"THPG Transparency","mentionTime":"2025-07-31T05:00:00Z","wordCount":23,"comment":"I felt like Chelsey was very invested in my wellbeing. She continues come up with possible solutions for a difficult Issue I have.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691131440,"surveyKey":"9551111792","source":"THPG Transparency","mentionTime":"2025-07-29T05:00:00Z","wordCount":3,"comment":"Excellent Dr Southern.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1691133872,"surveyKey":"9496190871","source":"THPG Transparency","mentionTime":"2025-07-19T05:00:00Z","wordCount":9,"comment":"They were very caring and listen to my concerns","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691133866,"surveyKey":"9490685759","source":"THPG Transparency","mentionTime":"2025-07-19T05:00:00Z","wordCount":6,"comment":"They really listen to my concern.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134101,"surveyKey":"9478516988","source":"THPG Transparency","mentionTime":"2025-07-18T05:00:00Z","wordCount":7,"comment":"Chelsey is very easy to talk to.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134315,"surveyKey":"9485174845","source":"THPG Transparency","mentionTime":"2025-07-17T05:00:00Z","wordCount":3,"comment":"All very professional","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1691134316,"surveyKey":"9485174845","source":"THPG Transparency","mentionTime":"2025-07-17T05:00:00Z","wordCount":20,"comment":"My time was respected both in the waiting room and in the exam room - well done Southern and staff!!!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.88}},{"id":1691134294,"surveyKey":"9485203864","source":"THPG Transparency","mentionTime":"2025-07-17T05:00:00Z","wordCount":12,"comment":"I'm very happy with all the staffs, the PA of the office","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134295,"surveyKey":"9485203864","source":"THPG Transparency","mentionTime":"2025-07-17T05:00:00Z","wordCount":9,"comment":"Everyone was very helpful and very nice to me.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134278,"surveyKey":"9471179060","source":"THPG Transparency","mentionTime":"2025-07-17T05:00:00Z","wordCount":13,"comment":"Chelsey is are wonderful caregiver. She listens and gives great support and explanations.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134562,"surveyKey":"9471193410","source":"THPG Transparency","mentionTime":"2025-07-16T05:00:00Z","wordCount":3,"comment":"Wonderful team work","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134563,"surveyKey":"9471193410","source":"THPG Transparency","mentionTime":"2025-07-16T05:00:00Z","wordCount":9,"comment":"Takes time with you. Really care about your health.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134546,"surveyKey":"9471193519","source":"THPG Transparency","mentionTime":"2025-07-16T05:00:00Z","wordCount":32,"comment":"Dr. Chelsey was very Professional and kind, she listened to all my concerns, And gave me helpful advice, It was a Great Visit, Thanks Again Dr. Chelsey see you in 6 Months.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691134927,"surveyKey":"9471181573","source":"THPG Transparency","mentionTime":"2025-07-15T05:00:00Z","wordCount":5,"comment":"Very attentive to my needs","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135209,"surveyKey":"9458063726","source":"THPG Transparency","mentionTime":"2025-07-14T05:00:00Z","wordCount":4,"comment":"It was a pleasure","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135351,"surveyKey":"9452567274","source":"THPG Transparency","mentionTime":"2025-07-13T05:00:00Z","wordCount":23,"comment":"Chelsey was very concerned about my condition and ordered an x-ray to make sure it was not more serious than it appeared visually.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135352,"surveyKey":"9452567274","source":"THPG Transparency","mentionTime":"2025-07-13T05:00:00Z","wordCount":23,"comment":"Chelsey was very concerned about my condition and ordered an x-ray to make sure it was not more serious than it appeared visually.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135497,"surveyKey":"9458111384","source":"THPG Transparency","mentionTime":"2025-07-12T05:00:00Z","wordCount":3,"comment":"Excellent as always!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135492,"surveyKey":"9452640996","source":"THPG Transparency","mentionTime":"2025-07-12T05:00:00Z","wordCount":4,"comment":"Chelsey is the best!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691135779,"surveyKey":"9452617413","source":"THPG Transparency","mentionTime":"2025-07-11T05:00:00Z","wordCount":12,"comment":"Love the staff! Everyone was very friendly and I absolutely love Chelsey!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691136566,"surveyKey":"9441479976","source":"THPG Transparency","mentionTime":"2025-07-09T05:00:00Z","wordCount":6,"comment":"Chelsey is so caring and kind.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.75}},{"id":1691137464,"surveyKey":"9414305429","source":"THPG Transparency","mentionTime":"2025-07-04T05:00:00Z","wordCount":31,"comment":"Chelsey Southern is a great P.A.. She is very personable and professional. Her knowledge is vast and current. I enjoy talking to her. She listens, explains and answers all questions.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1691137429,"surveyKey":"9394193387","source":"THPG Transparency","mentionTime":"2025-07-04T05:00:00Z","wordCount":5,"comment":"Great experience. Always has been!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.7}},{"id":1691137430,"surveyKey":"9394193387","source":"THPG Transparency","mentionTime":"2025-07-04T05:00:00Z","wordCount":5,"comment":"I really liked my PA","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.7}},{"id":1671794198,"surveyKey":"9354226347","source":"THPG Transparency","mentionTime":"2025-06-29T05:00:00Z","wordCount":8,"comment":"The are all very nice and very friendly!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671794199,"surveyKey":"9354226347","source":"THPG Transparency","mentionTime":"2025-06-29T05:00:00Z","wordCount":43,"comment":"Chelsey is the Absolute Best! I have been going to her for a couple years now and will continue to follow her wherever she goes! I've never had a Dr or PA look out for me the way she has. She's the Bomb!!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671795346,"surveyKey":"9363179258","source":"THPG Transparency","mentionTime":"2025-06-25T05:00:00Z","wordCount":13,"comment":"Everyone was pleasant and smiled as we interacted to get all activities completed.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671795347,"surveyKey":"9363179258","source":"THPG Transparency","mentionTime":"2025-06-25T05:00:00Z","wordCount":11,"comment":"Provider went above and beyond expectations in her communications with me.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671795303,"surveyKey":"9363144513","source":"THPG Transparency","mentionTime":"2025-06-25T05:00:00Z","wordCount":6,"comment":"Staff was very friendly and personable.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671795304,"surveyKey":"9363144513","source":"THPG Transparency","mentionTime":"2025-06-25T05:00:00Z","wordCount":49,"comment":"Chelsey was amazing. She took the time out to get to know me and my body as a first time patient. She addressed every issue I brought to her attention and I did not feel judged or bothersome. She's a sweetheart and I'm glad I was recommended to her","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671797088,"surveyKey":"9310766026","source":"THPG Transparency","mentionTime":"2025-06-18T05:00:00Z","wordCount":33,"comment":"Chelsey and [...] are very caring and supportive. We discussed treatment options and I feel that we made the best decision for my healthcare. They really go above and beyond for care.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.5}},{"id":1671797251,"surveyKey":"9310759509","source":"THPG Transparency","mentionTime":"2025-06-17T05:00:00Z","wordCount":7,"comment":"Nothing bad at all. Very,very pleased","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671797252,"surveyKey":"9310759509","source":"THPG Transparency","mentionTime":"2025-06-17T05:00:00Z","wordCount":2,"comment":"All good","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671797793,"surveyKey":"9282928009","source":"THPG Transparency","mentionTime":"2025-06-14T05:00:00Z","wordCount":2,"comment":"Excellent doctors","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671797779,"surveyKey":"9246325970","source":"THPG Transparency","mentionTime":"2025-06-14T05:00:00Z","wordCount":7,"comment":"[...] & Chelsey are both great.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671798704,"surveyKey":"9275931569","source":"THPG Transparency","mentionTime":"2025-06-11T05:00:00Z","wordCount":19,"comment":"Top notch experience from front office staff to MA to provider to being checked out! Couldn't have been better","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671798705,"surveyKey":"9275931569","source":"THPG Transparency","mentionTime":"2025-06-11T05:00:00Z","wordCount":21,"comment":"Chelsey Southern is the best provider I have ever had! She listens, she's brilliant, she's caring, and I absolutely love her!!!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1671799034,"surveyKey":"9267369124","source":"THPG Transparency","mentionTime":"2025-06-10T05:00:00Z","wordCount":4,"comment":"Always good. [...]","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.5}},{"id":1671799469,"surveyKey":"9234775101","source":"THPG Transparency","mentionTime":"2025-06-08T05:00:00Z","wordCount":11,"comment":"Chelsey is a five-star caregiver. 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Everyone was very knowledgeable and accommodating.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1653767536,"surveyKey":"9197706391","source":"THPG Transparency","mentionTime":"2025-05-30T05:00:00Z","wordCount":11,"comment":"Every employee I encountered was exceptionally kind and accommodating. Great office!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.95}},{"id":1653767537,"surveyKey":"9197706391","source":"THPG Transparency","mentionTime":"2025-05-30T05:00:00Z","wordCount":12,"comment":"Chelsey is a delight. She is kind, caring, knowledgeable, and very professional.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4.95}},{"id":1653767225,"surveyKey":"9197557413","source":"THPG Transparency","mentionTime":"2025-05-29T05:00:00Z","wordCount":15,"comment":"Chelsey and her MA were awesome! 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[...]","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1653765928,"surveyKey":"9165913239","source":"THPG Transparency","mentionTime":"2025-05-23T05:00:00Z","wordCount":2,"comment":"All great","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1653763710,"surveyKey":"9101900358","source":"THPG Transparency","mentionTime":"2025-05-15T05:00:00Z","wordCount":6,"comment":"Great staff well done to all","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1653763495,"surveyKey":"9112244949","source":"THPG Transparency","mentionTime":"2025-05-14T05:00:00Z","wordCount":12,"comment":"Staff takes care of you just like they would a family member","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1653763496,"surveyKey":"9112244949","source":"THPG Transparency","mentionTime":"2025-05-14T05:00:00Z","wordCount":22,"comment":"First time at this office, very nice staff and willing to listen to get the patient feeling better and back to recovery","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1653763428,"surveyKey":"9064282693","source":"THPG Transparency","mentionTime":"2025-05-14T05:00:00Z","wordCount":3,"comment":"Very professional, concerned","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":4}},{"id":1653763142,"surveyKey":"9101874826","source":"THPG Transparency","mentionTime":"2025-05-13T05:00:00Z","wordCount":4,"comment":"Friendly and helpful staff","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1653763143,"surveyKey":"9101874826","source":"THPG Transparency","mentionTime":"2025-05-13T05:00:00Z","wordCount":13,"comment":"Chelsey is very informative and easy to talk to about my health concerns.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1653761823,"surveyKey":"9012238770","source":"THPG Transparency","mentionTime":"2025-05-08T05:00:00Z","wordCount":13,"comment":"Dr Southern is very attentive to all my health problems, she's the best!","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1653761588,"surveyKey":"9064292726","source":"THPG Transparency","mentionTime":"2025-05-07T05:00:00Z","wordCount":20,"comment":"Chelsey listened & answered all my questions. 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They both have great bedside manner and are excellent at their jobs.","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1635180815,"surveyKey":"8908836561","source":"THPG Transparency","mentionTime":"2025-04-12T05:00:00Z","wordCount":4,"comment":"Very efficient as always","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1635180816,"surveyKey":"8908836561","source":"THPG Transparency","mentionTime":"2025-04-12T05:00:00Z","wordCount":2,"comment":"Exceptional care","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1635180811,"surveyKey":"8870827895","source":"THPG Transparency","mentionTime":"2025-04-12T05:00:00Z","wordCount":7,"comment":"Chelsea is wonderful and provides excellent care","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1635180812,"surveyKey":"8870827895","source":"THPG Transparency","mentionTime":"2025-04-12T05:00:00Z","wordCount":4,"comment":"Always friendly and helpful","ratings":[],"overallRating":{"name":"Overall Satisfaction","value":5}},{"id":1635181665,"surveyKey":"8901813550","source":"THPG Transparency","mentionTime":"2025-04-10T05:00:00Z","wordCount":15,"comment":"Everyone I came in to contact with was absolutely lovey. 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Texas Health Family Care is located at 5801 Oakbend Trail, Suite 220 in Fort Worth. Our primary care physicians specialize in the full range of services for families in Fort Worth. Whether you need a physical, have an earache or struggle with a chronic disease, our Fort Worth doctors deliver comprehensive care, tailored to your unique needs. With a convenient location and a compassionate approach to medicine, we’ve got you covered when it comes to your health and wellness.